North America Discovery Tour — Confidential
A technology company with roadside assistance as our core product — delivering advanced applications and software solutions that improve operational effectiveness and customer experience across Australia.
Our team comes from a rich history of Assistance, Insurance, Fleet Management and OEM experience. Our passion is all about cars and using technology to create better customer experiences.
Because we focus on B2B, not everyone has heard of us. However, we have a significant presence across Australia — operating behind the scenes for some of the largest automotive and insurance brands in the country.
Our provider network is based on local businesses in all parts of Australia. We support customers no matter where they find themselves in need of assistance — from Sydney CBD to the remote outback. HQ in Sydney.
From a single founder to trusted partner of Australia's biggest automotive brands — a decade of deliberate, strategic growth.
Peter Richardson (CEO) establishes 365 Assistance in Sydney with a vision to transform roadside assistance through technology.
Strategic investment accelerates growth and technology development.
Appointed RSA partner of Toyota Finance Australia — servicing approximately 20% of the Australian automotive market.
Selected as the launch partner for Turo in Australia — entering the sharing economy vertical.
Appointed RSA partner of Volkswagen Group Australia — covering VW, Audi, Škoda, and CUPRA brands.
Expanded Toyota relationship with appointment as RSA partner for Toyota Fleet Management.
Forging strategic alliances with Australia's leading research universities — UTS and UNSW — to co-develop bleeding-edge AI, advanced data analytics, and next-generation automation. These partnerships fuel 365's innovation pipeline with world-class academic rigour, positioning us at the frontier of intelligent roadside assistance — where machine learning, predictive modelling, and real-time decision engines meet the road.
Next-generation SaaS platform in development. North America discovery tour to explore global opportunities and learn from the world's largest roadside market.
Four distinct distribution channels serving every corner of the automotive ecosystem — from manufacturers to the sharing economy.
We support customers no matter where they find themselves in need of assistance — our providers are everywhere across Australia, from major cities to the most remote outback.
AI analyses 100% of voice and messaging customer interactions — offering a complete view of agent performance and customer experience. Tailored by client. Real-time coaching.
AI analyses all voice & messaging interactions — complete view of performance
Auto-transcribes calls, generates summaries, saves QA time
Identifies customer sentiment throughout, flags negative experiences
Talk-time ratio, response lag, speaker changes — low scores trigger alerts
Next steps, call-outs, topics, silence, crosstalk, on-hold events
Unlike limited manual reviews, AI provides complete coverage across every single interaction
Each client's QA criteria, scoring rubrics, and escalation triggers configured independently
Live feedback and coaching triggers during calls — not just post-call analysis
365 is built entirely on AWS — from compute and storage to AI and communications. Our platform is evolving from a proven monolith to a cloud-native, event-driven SaaS designed for multi-tenant scale.
Our battle-tested core — 13 years running 24/7 operations without a single day of downtime.
› Elixir / Phoenix framework
› PostgreSQL on AWS RDS
› AWS EC2 compute
› AWS S3 object storage
› AWS Lambda serverless functions
› Command/Event architecture (CQRS)
Every client connects their way — API, SFTP, or portal. No lock-in, full flexibility.
› REST API (standard & custom)
› SFTP (standard & custom schemas)
› Webhook event notifications
› Partner Portal dashboards
› AWS SNS/SQS event bus
› AWS CloudFront CDN
Cloud-native, multi-tenant SaaS — built API-first for scale, speed, and extensibility.
› Event-driven microservices
› Multi-tenant architecture
› AWS ECS container orchestration
› Auth0 identity & RBAC
› API-first design (OpenAPI)
› Modular plug-in architecture
365 runs entirely on Amazon Web Services. Our entire stack — compute, storage, database, messaging, CDN, serverless, and AI — lives in the AWS ecosystem. We're not multi-cloud by choice. We're deeply committed to the AWS platform and its roadmap.
✦ In active adoption / roadmap
Migrating our entire contact centre from Zoom to Amazon Connect — unlocking native AI-powered call routing, real-time sentiment analysis, and seamless integration with our existing AWS stack. This isn't just a phone system upgrade — it's the foundation for intelligent, data-driven customer interactions at scale.
Intelligent queue management powered by Amazon Lex — understanding intent before the agent even picks up.
Contact Lens integration for live transcription, sentiment scoring, and supervisor alerts during every call.
Direct integration with S3, Lambda, Kinesis, and Bedrock — no middleware, no third-party glue. Pure AWS.
"If you stand for nothing, you fall for everything..."
365's CTO and COO are visiting different US cities to meet with leading technology providers, automotive manufacturers, and roadside assistance operators — learning what excellence looks like in the world's largest market.
Understand how the American roadside market operates — service models, technology stacks, operational frameworks, and customer experience standards that drive the world's largest assistance market.
Discover what drives low overheads and high service quality in the US market — from dispatch automation to provider network management and customer communication workflows.
Explore AI, telematics, connected car platforms, and next-gen dispatch systems being deployed across American roadside — identifying opportunities to enhance Orbit365.
Fostering direct communication channels with leading US-based groups. Our world is shrinking with the advancement of technology — and we believe in open forum discussions between non-competing partners across borders. The future isn't siloed markets — it's multinational relationships that remove barriers, where shared learnings and collaborative innovation create solutions that transcend geography.
Meetings with companies building the infrastructure behind modern roadside assistance — dispatch platforms, connected car ecosystems, and AI-powered operations tools.
TechnologyEngaging with OEMs to understand how roadside is evolving within the connected vehicle ecosystem — embedded telematics, automatic crash detection, and integrated assistance.
PartnershipLearning from established US operators about network management at scale — provider recruitment, quality assurance, and operational metrics in a market 15x the size of Australia.
LearningConnecting with the broader roadside and mobility ecosystem — understanding regulatory frameworks, industry trends, and potential collaboration models for the Australian market.
LearningWe genuinely value the opportunity to meet, share ideas, and explore what the future of roadside assistance looks like — together.
Bridging Australian innovation with American scale
Honest conversations between partners, not competitors
Technology is shrinking borders — let's build what's next
"The best partnerships don't start with a contract — they start with a conversation."
Peter Richardson
CEO & Founder, 365 Assistance Group
Mezzanine Level, 3 Spring Street
Sydney NSW 2000, Australia
www.365roadside.com.au